CPLI Command Performance Books Innovative materials for language learners and language teachers, specializing in: • •TPR • •TPR Storytelling • •Visually-Oriented Teacher Resources
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Shipping Policy

We make our best effort to work with, advise and keep you informed about your order and/or interest in a particular product.

Our shipping partners

We ship most orders of 5 books or more via UPS.  For shipments via UPS, the shipping and handling (S&H) costs will be determined by the weight, dimensions, and destination of delivery.  (*Canadian customers:  UPS will charge duties/fees upon delivery.)

We ship smaller orders via USPS 1st class or Priority Mail.

  • Some of our smaller readers can ship USPS 1st class.  The book plus packaging must weigh under 15 oz for our 1st class option to be available.
  • Orders of 1-30 readers can ship USPS Priority Mail, which charges a standard price based on the size of your order/package.  (*Canadian customers:  USPS includes fees/duties in the price of your package.)

Turnaround

More than 80% of our orders go out within 1-2 days. If your order is received by us Monday-Friday before 11 AM Mountain Time, we will make every effort to ship the same day, or to notify you of backorders or delays. 

Depending on the terms of your account, your order may be shipped once we have received payment in full.

  • If an account has or had an amount past due or other evidence of payment problems, at our discretion, we may modify the terms of the account. We may suspend any shipment of any pending orders or restrict any future orders until the account's balance due is returned to a satisfactory level.

We will do everything we can to accommodate a specified delivery time. But, since the actual delivery of your order can be impacted by many events beyond our control, we make no guarantees, whether expressed or implied, that your order will arrive by a specific date or time.

If a tracking number is provided by the shipping carrier, we will update your order and we or the carrier will inform you by email of the tracking information. Orders placed on our website will receive an automated email with tracking links.

Special Shipping Needs

If you need your order on a specific date (for example, no delivery during spring break; delivery by end of school year), please email us (info@cpli.net) before placing your order online so that we may check to see whether delivery with your requirements is possible.

We do everything we can to ensure your important order arrives on time, but it is not possible to fulfill every request. For this reason, we ask that you contact us directly regarding your orders.

Sales to Addresses Outside the USA

If you would like your order shipped to an address outside of the USA, and are unable to place your shipping order on our website, please contact us by email to see if we can place and ship your order. Online orders are currently available to limited destinations outside of the US, however we can often ship your order to its destination using other shippers.

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