Frequently Asked Questions
We make our best effort to work with, advise and keep you informed about your order or interest in a product.
If your question is not answered here, please contact us.
- Is ordering online with your website safe and secure?
Shipping your order can either be by freight forwarder, UPS or the post office.
- I'm buying a product that is available as a pdf download only. How do I get the download?
If you are ordering through our online shopping cart, you add the item to the cart and complete the checkout process. Upon successful payment, the purchase confirmation page will contain a link to start the download.
If you are ordering by phone, fax or email, we can arrange to send you the file through email or possibly some other way, like DropBox.
- I'm tax exempt. How do I order?
If you are tax exempt, please place your order with us either by phone, email or fax. Do not order online, as our shopping cart does not have a tax exempt feature.
- I want to pick up my order in person at your office location.
You are welcome to stop by and pick up your order. We are located at 28 Hopkins Court, Berkeley, CA 94706. We are available Monday - Friday (except holidays) from 8 - 5pm Pacific Time
Please note: if you plan on picking up your order, please do not order online. Our online shopping cart is set up for shipping the item(s) only. you can place your order by phone, fax, email or simply when you get here.
- I'm a wholesaler. How do I order?
If you are a wholesaler, do not order online. Contact us by phone, fax or email to start the process to establish your wholesale account. We'll need all your standard wholesaler information.
- How can I become one of your distributors?
Please contact us by phone, fax or email to start the process. We will review your information and someone will contact you with our decision. We'll need all your standard information.
- Can you ship my order to somewhere outside of the USA?
We can. Please contact us by phone, fax or email to place your order.
Shipping your order can be by freight forwarder, UPS or the post office.